BigPlan Data Deletion
You can request deletion of your BigPlan personal data or ask a Provider to remove connected data.
1. Disconnect an account
Open the Customer Social page and disconnect Facebook or Threads. Local access is revoked immediately; a Provider revocation is handled by a background Worker and its result is shown separately.
2. Request account deletion
Sign in as Customer, open My Account and submit an account-deletion request. The request enters a privacy Case and requires controlled processing; it is not completed merely by opening this page.
3. Provider data deletion
Signed Provider callback processing for Facebook or Threads is not currently enabled in Production. To request deletion of connected Provider data, use the privacy contact listed in the Privacy Notice. Do not email passwords, access tokens or other credentials.
4. What is retained
Personal fields are anonymized or cleared where allowed. Legally required financial, redemption, fraud-prevention and audit evidence remains as anonymous evidence and is not used to restore a connection.
5. Check progress
Use the status page only with an opaque confirmation reference supplied for your request. For requests by email, follow up through the same email thread. The status page never exposes a Customer ID, Provider user ID, token or case details.